The customer reported that during a patient procedure, using a glidescope video baton 2.0 large, the device would intermittently disconnect, and an error message would appear on the monitor screen.The customer did not report a delay in the procedure, use of a backup device, or harm to the patient or user.
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A replacement glidescope video baton 2.0 large and a glidescope core smart cable were provided to the customer.The video baton 2.0, used in the procedure was returned to verathon for evaluation.A verathon technical service representative evaluated the returned video baton 2.0 and confirmed, the reported intermittent disconnect issue.When connected to known, good, test equipment, the video baton 2.0 produced a split screen image.And then, intermittently, ceased to be recognized by the test monitor.The camera image quality test was performed and failed.The technical service representative attributed the poor image quality to baton failure.The glidescope core smart cable was connected to known, good, test equipment and produced a normal image.The camera image quality test was performed and passed.Since the glidescope video baton 2.0 large is not repairable, and replacements were already provided to the customer, the video baton 2.0 and core smart cable, used in the procedure were scrapped.Corrective action is not required at this time.Verathon will continue to monitor for trends.
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