Analysis and investigation - the complaint is not confirmed for the act plus instruments reported erroneous readings.The reported erroneous readings issue was not verified during service.Service technician performed testing and verification of instrument and found flag height out of tolerance due to mounting screw at base of flags not secure.Tightened set screw and flag height was still out of limits, adjusted flag height adjustment set screw and could not bring flags into consistent tolerances due to flag motor sensor causing the stop of the flags at the peak of a stop.Adjusted flag position sensor, adjusted flag height to within tolerances, performed performance checks and witnessed liquid controls against this instrument and a secondary instrument, with all checks testing within limits.The cartridge for controls were from the same lot and utilized the same control for both instruments, readings for abnormal were only a 3 seconds from each other on both.Trends for issues with this product are reviewed at quarterly quality meetings.The act plus software constantly monitors for software and/or hardware faults.When one is found, an error is displayed and typically addressed by the operator.If information is provided in the future, a supplemental report will be issued.
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