As reported, a hiwire nitinol hydrophilic wire guide was pulled for an unspecified procedure.Prior to opening the package, they discovered there was a hair in the sealed package.The package was not opened and the device was not used.The procedure was successfully completed with another device of the same type.The patient did not require any additional procedures due to this occurrence.The complainant has not reported any adverse effects on the patient due to this occurrence.
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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Description of event: as reported, a hiwire nitinol hydrophilic wire guide was pulled for an unspecified procedure.Prior to opening the package, they discovered there was a hair in the sealed package.The package was not opened and the device was not used.The procedure was successfully completed with another device of the same type.Investigation ¿ evaluation.A visual inspection of the returned device was conducted.A document based investigation was also performed including a review of complaint history, device history record, the instructions for use, manufacturing instructions, and quality control data.The complainant returned one unopened hiwire nitinol hydrophilic wire guide to cook inc for investigation.A visual inspection observed a black fiber sealed in the package.A review of the device history record found no non-conformances related to the reported failure mode.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.The instructions for use (ifu), provides no information for end users related to this failure mode.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint was confirmed based on the returned device which contained a a 3.5 to 4cm hair-like matter sealed within the pouch adjacent to the left side seal midway along the left side of the pouch.Except where noted, the specimen device appeared visually and dimensionally correct.A supplier investigation found the device history records of the specimen device does not present any indication of manufacturing defect or anomaly that could have impacted on the event as reported.Also the supplier has a 100% visual inspection in place to check for foreign matter.Cook has concluded the complaint was likely contributed to by handling factors at the supplier.The supplier has a site-wide corrective and preventative action project to address the issue of contamination and foreign material within pouches.Per the quality engineering risk assessment, no further action is warranted.Cook will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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