Upon analysis of the system on the 6th of may 2021, it was observed that the system had first asserted low glucose alert at 7:36 pm est, which is approximately 1 hour before the customer support call was made.During the call the user mentioned the system was in sensor suspend phase and did not allow the user to enter calibration for 6 hours, which is per design.The user expressed hypoglycemic symptoms while on the call and at this time the system was already in sensor suspend phase and there were no sensor glucose readings displayed on the app.The system had started to alert the user of the hypo event around 7:36 pm est on (b)(6) 2021, approximately an hour before the user called to report the sensor suspend alert.Per dms alert history page, the low glucose alerts were asserted and displayed on the app until 8:11 pm est just before the sensor suspend alert at 8:16 pm est, at which point, the system stopped displaying glucose related alerts as glucose was blinded.This is per design.There is no further investigation needed at this time as the system did alert the user of the hypo event.
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