Additional information: a2.H3, h6: the device, used in treatment, was not returned for evaluation.The pictures provided were reviewed and could not confirm the stated failure mode.The clinical/medical investigation concluded that, per the complaint details, we currently are unable to rule out a procedural variance as a contributing factor to the reported event, which does not represent a device malfunction.After three requests no relevant clinical information, operative reports, or radiograph were provided.Based on the information provided, due to a gap between the insert and the baseplate, the surgeon used a smith and nephew back up device to complete the procedure.Since there was no injury to patient or significant delay reported, no further clinical/medical assessment is warranted at this time.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Some potential probable causes for this event could include a fit/ sizing issue or poor insertion technique.Based on this investigation, the need for corrective action is not indicated.Without the return of the actual product involved, our investigation could not proceed.Should the device or additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.
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