The device was returned to echonous.Testing was performed on phantom (bladder reference) and an employee bladder to confirm it is functioning as intended.The probe was tested by two employees on a gold standard phantom with a known volume and found to be in specification.The probe was also used to scan an employee's bladder and met measurement specification of the voided volume.Results from internal testing show there is no issue with the probe function (ultrasound image acquisition, bladder volume estimation).The likelihood of customer experiencing inaccurate scans may be attributed to training or improper scanning of the patient.Based on the results of internal testing, it can be concluded that there is no issue with the probe, and it is functioning as per the specification.
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