Upon inspection of the returned device, the suction port was found to be broken off.No additional defects or failures were noted.This device is a non-repairable and was returned to the customer unrepaired.The device has been previously serviced by olympus.Therefore, a service history review will replace dhr review.All previous inspection records show that no problems were found to the device except for minor scratches on the housing.A definitive root cause of the found defect could not be determined.However, damage to the suction port is often incurred as a result of mishandling.The device ifu states "this product is a precision device; handle it with care.Avoid rough or violent handling, which may cause equipment damage," (page 1).Olympus will continue to monitor complaints for this device through regular trending activities and take action if triggered by osta qms procedure.
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