Internal complaint reference (b)(4).H3, h6: the reported device, intended for use in treatment, was received for evaluation.There was a relationship found between the returned device and the reported incident.A complaint history review concluded this was an isolated event.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.A review of the customer provided images found two images showing discoloration resembling rust on the handle of the device.A visual inspection of the returned device found that it was not in its original packaging.The markings on the device confirm the product identification information.There is corrosion on the handle of the device.The complaint was confirmed.Factors that could have contributed to the reported event include improper storage conditions or improper routine maintenance of the device.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future reoccurrence of the reported event.No containment or corrective actions are recommended at this time.
|