H.6.Investigation: material 221093 is manufactured by rehydrating the media components with usp purified water, and thoroughly mixing until a homogeneous solution is obtained.The tubes are filled, capped, torqued and then labeled by machine per standard operating procedure (sop).The tubes are terminally autoclaved in an air over pressure (aop) autoclave, per manufacturing instructions, using a validated cycle.Post autoclaving, tubes are packaged into final shipping configurations.The batch history record review for batch 0245498 was satisfactory per internal procedures.Formulation, filling and labeling processes were within specifications.Qc inspection and testing were satisfactory at time of release.The complaint history was reviewed, and no other complaints have been taken on this batch.Retention samples from batch 0245498 (10 tubes) were available for inspection.No labeling defects were observed in 10/10 retention samples.The labeling process for material 221093 includes label reconciliation where the total number of labels issued is reconciled with the total quantity of labels applied to tubes, affixed to the batch history record, rejected and unused.Any discrepancies must be within allowable limits specified in the labeling control procedure.The label reconciliation for batch 0245498 shows there was not a shortage or excess of labels after the manufacturing.Two photos were received to assist with the investigation: the first photo shows a packaging label on a shipping box.The second photo shows a tube from batch 0245498.Also noted is a shipping receipt for batch 0294209.No other observations can be made from the photos.The product is not mislabeled, either the wrong shipping receipt or product was received with the order.No returns were received to assist with the investigation.The complaint cannot be confirmed by the photos provided.Bd will continue to trend complaints for labeling.H3 other text : see h.10.
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