It was reported to the manufacturer, by the end user, per the end user, that patient said there was not enough air flow in the mattress initially, it was taken out of service but the evaluation didn't show anything wrong.It was then put back into service.The patient then developed a sacral pressure injury.Mattress has been removed from service pending investigation.(b)(6) stated she was waiting from stryker to see if stryker wanted to test and hadn't heard anything.Agiliti has went ahead with the investigation.Complaint #(b)(4) was entered into our system.
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