Details of complaint: the customer reported that the uninterruptible power supply (ups) went down, causing a brief power loss at the central nurse's station (cns).No patient harm was reported.Investigation summary: as no devices were returned for evaluation relating to this event and no troubleshooting was performed, the reported issue could not be confirmed.As such, a root cause cannot be determined.Failure of the ups is likely related to hardware failure.Hardware failure could come as a result of physical damage, heat damage, or electrical damage.Physical damage could occur due to impacts with objects and other surfaces.Heat damage could occur due to improper maintenance or placement of the device.Electrical damage could occur during a power outage or power surge.Wear and tear due to aging of the device or frequency of use can gradually degrade components.A serial number review of the reported device does not reveal additional related complaints.A complaint history review of the customer's account does not reveal trends for similar complaints.Additional device information: d10 concomitant medical device: the following device was used in conjunction with the model #: a/abce602-11 serial #: (b)(6).
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