Vyaire medical was unable to verify the customer's reported issue.The sample device has been discarded and not available for analysis.Additionally, there was no provided photo.Since the lot number of the product involved in the incident could not be provided by the customer, the device history record could not be reviewed and no investigation can be performed and the defect could not be confirmed.Therefore, root cause of failure could not be determined.Vyaire medical will submit a supplemental report in accordance with 21 cfr section 803.56 if additional information becomes available.
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