The customer reported that the central nurse's station (cns) has the issue where the system "locks up" and they can't print, admit and discharge.All review data is missing; however, after the unit is restarted, all normal operation and data comeback, but the issue eventually returns.
|
The customer reported that the central nurse's stations (cns) has the issue where the system "locks up" and they can't print, admit and discharge.All review data is missing.They can still navigate the screen, but some features do not work.Live waveforms will still work, but there's nothing inside full disclosure.The staff has been hard restarting the units to correct the issue, after the restart, all normal operation and data comeback; however, the issue eventually returns after a few hours or 12-24 hours.The unit is being exchanged.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
|