The returned device was evaluated.Upon inspection of the returned device, the reported customer issue was confirmed.It was found that the suction port was chipped.No additional defects were noted.Device history records were reviewed and showed the product met all specifications upon release.Based on device inspection results, damage to the suction port was most likely due to user mishandling.The ifu (instruction for use) states, this product is a precision device; handle it with care.Avoid rough or violent handling, which may cause equipment damage.Olympus will continue to monitor the field performance of this device.
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