Model Number 865240 |
Device Problem
No Audible Alarm (1019)
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Patient Problem
Unspecified Tissue Injury (4559)
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Event Date 06/25/2021 |
Event Type
Injury
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Event Description
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The customer reported that the intellivue mx800 patient monitor did not alarm for "ecg leads off" on (b)(6) 2021 at 05:40 for the patient in room 7216.The device was in use monitoring a patient at the time of the reported event.An adverse event was reported.Despite the attempt to obtain additional details regarding the type of adverse event, the medical steps taken to assist the patient, and the patient details, such as gender, age, height, and weight, no further information was made available by the customer.
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Manufacturer Narrative
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A philips field service engineer (fse) went onsite to test the mx800.The monitor worked as intended and no trouble was found with the device.Additionally, the fse collected the audit log from the central station as well as the status/device report for the monitor.The provided logs were forwarded to philips product support engineering (pse) for analysis.During the investigation pse found that only one of the provided logs contained the date of the event (b)(6) 2021.Looking at the specific log, several "ecg leads off", "rl lead off" and "respiration leads off" inops were generated between 05:41:15 and 05:41:30 for the patient in room 7216.The customer was advised of the investigation result by letter.The monitor worked as intended and there was no malfunction of the device.This issue was caused by user error.
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Event Description
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The customer reported that the intellivue mx800 patient monitor did not alarm for "ecg leads off" on (b)(6) 2021 at 05:40 for the patient in room 7216.The device was in use monitoring a patient at the time of the reported event.An adverse event was reported.Despite the attempt to obtain additional details regarding the type of adverse event, the medical steps taken to assist the patient, and the patient details, such as gender, age, height, and weight, no further information was made available by the customer.
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Search Alerts/Recalls
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