Qn# (b)(4).From the pictures attached was unable to confirm failure mode reported as failure to function - other.However, it is necessary to receive the physical sample to perform a proper investigation, determine root cause and implement corrective actions.A dimensional and functional inspection of the product involved in the complaint could not be conducted since the product was not returned.P/n 528135 is not being manufactured currently, however, another part number from the same family was use for the verification of failure mode reported in the current manufacturing process and was conducted as follows: 13 staplers were taken from the current production from p/n 528235 visistat 35w 6/box lot# 73f2100952 the staplers were functionally inspected and issue reported failure to function - other was not observed in the current manufacturing process, the staples were loaded and released correctly.The device history review for the product visistat 35r 6/box lot# 73j1900168 was manufactured on 09/09/2019 a total of 12,000 pieces.Lot was released on 09/23/2019.Dhr investigation did not show issues related to complaint.Failure mode failure to function - other could not be confirmed with picture received, however it is necessary to receive the physical sample to perform a proper investigation, determine root cause and implement corrective actions.
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