Customer confirmed the product will not be returning for analysis.Therefore, this event is reported based on the information provided by the customer.Historical review found similar cases of patients being able to break out of the restraint.The cause was determined to be user error or a failure to follow the instructions for use (ifu) steps for application of the device, as well as use with the incorrect patient population for this device.The ifu contraindications state to not use this device with someone who has continued highly aggressive or combative behavior, self-destructive behavior, or deemed to be an immediate risk to others or to self at this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warning for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warrant.Manufacturer reference file (b)(4).
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