With the patient in the bed, the bed became non functional in the supine position.At first, it was giving a "rotating" alert when the patient was not rotating.A call to the help line guided us through the process to reboot however the bed became stuck in supine position again.Call was again placed to the rep who stated they could get a replacement bed.Patient was then shifted to an icu bed to wait for new bed.New bed arrived and is also malfunctioning with the patient in prone positioning at 62 degrees.Icu manager states beds often malfunction.
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