Investigation summary: multiple photos were provided to our quality team for investigation.Through visual inspection, the label is observed to be missing from the case.A device history review was performed for reported lot 2003002, no deviations or non-conformances were identified during the manufacturing process that could have contributed to this issue.Products undergo visual and functional inspections according to procedure.All results were reviewed for lot 2003002 and no issues were identified.While we could not identify a direct issue, it was determined the root cause of this incident is due to operator error as the label is manually placed onto the case.Manufacturing personnel have been notified of this incident to increase awareness of this matter.Complaints received for this device and defect will be monitored by our quality team for signs of emerging trends.
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