The subject device was an asset return with no problems reported.Upon inspection of the returned device, it was found that the suction port was broken.No additional failures or defects were noted.The device has been previously serviced by olympus.Therefore, a service history review will replace dhr (device history record) review.This device has undergone multiple inspections as being asset returns since august 2018.The most recent inspection was done on (b)(6) 2021.Records of past inspections found no problems except for minor scratches on the housing.The device passed all functional tests including electrical safety test.A definitive root cause of the suction port damage cannot be determined at this time.However, suction port breakage is often caused by mishandling.The device ifu (instruction for use) states: this product is a precision device; handle it with care.Avoid rough or violent handling, which may cause equipment damage.Olympus will continue to monitor complaints for this device.
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