A sample was not received at the manufacturing site for evaluation; however, the attached customer photo confirms the report of shell fell off.No lot number was identified with this complaint; therefore, a device history record review could not be conducted.The report of shell fell off is confirmed based on the photo.However; because a sample was not received at the manufacturing site and no lot information was provided, the root cause for the customer complaint issue cannot be determined the cause of the reported event cannot be determined with the information obtained; therefore, specific action with regards to this complaint cannot be taken.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
|