This is a supplemental report to 1218950-2021-10518.This report has correct registration and product information.The customer biomed electronically sent a philips remote service engineer (rse) the device logs for review.Upon review of the logs, the rse identified multiple alarms being generated for the bp when outside of range.Further review of the logs, showed a sensor was disconnected at 09:53am, which generated a red alarm.The rse identified the extreme alarms are disabled by default on the bp for all profiles (adults, pediatrics, neonatal), resulting in no red alarm being generated.The rse confirmed the monitor was working as intended and configured.There was no product malfunction identified.The rse shared the findings with the biomed and remotely provided device configuration assistance to enable the extreme limits.A review of the device logs indicated the extreme alarms limits are disabled by default, which was resolved by the rse instructing the biomed on configuring the extreme limits on the device to resolve the red alarm not sounding issue as reported.
|