Details of complaint: the customer reported that the nicu patient being monitoring on the core unit (g9 monitor) was showing marks on their arms and legs after multiple attempts to get nibp readings.No further information of this event was provided.Investigation summary: as no devices were returned and no pictures were submitted for evaluation relating to this event, the reported issue could not be duplicated nor confirmed.As such, a root cause cannot be determined.As the nibp cuff inflates, it is possible that the cuff would leave marks on a patient's arm or leg should the cuff become too tight.Possible causes for this are overinflating and using the incorrect sized cuff on the patient.Due to the age of the complaint, additional information is unlikely to be available.A serial number review of the reported device does not reveal additional related complaints.A complaint history review of the customer's account does not reveal trends for similar complaints.The root cause is likely to be related to the use of an incorrect cuff size.The following fields contain no information (ni), as attempts to obtain the information were made, but not provided: attempt #1 07/14/2021 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #2 07/21/2021 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #3 07/29/2021 emailed customer via microsoft outlook for all items under the no information section.No reply was received.
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