Acorn is not able to determine how the user fell out of the stairlift.The stairlift was inspected and tested on 7/8/2021; there was no device malfunction detected.The user should have been able to successfully ride the stairlift without issue on (b)(6) 2021 (the date of the incident).The user and her sister were interviewed by acorn.The sister, who reported the incident, did not see what happen but did find the user on the floor at the bottom of the steps with the carriage three steps up from the charge point.The user was not able to recall any of the events surrounding the incident.The user did state she does not wear the seat.If the seatbelt was used the incident could have been prevented because the seatbelt is designed to keep user in the chair.On 7/8/2021, acorn re-demonstrated how to use the stairlift to both the user and her sister.
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On (b)(6) 2021, the user's sister contacted acorn stairlifts, inc.(acorn) for service on the stairlift.She mentioned that her sister was riding upstairs and fell off the stairlift three steps up from the bottom charge point.The user was taken to the hospital and spent four days in the intensive care unit (icu) to treat a brain bleed.
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