H.10 additional manufacturer narrative: through good faith efforts to obtain the device for investigation it was confirmed that the device is not available for investigation.A review of the device history records (dhr) for ab2000/serial number (b)(6) and aquabeam handpiece/lot number 19c01645 were performed, which confirmed that there were no non-conformances, failures, discrepancies, or missed steps during the manufacturing process that could be related to the reported event.The review indicated that the system and its associated component met all design and manufacturing specifications when released for distribution.A review of similar complaints identified two (2) other similar complaints that have been reported to procept.The aquabeam robotic system user manual, um0102-00, states the following: 4.2.Precautions: aquabeam scope setup ensure aquabeam scope is properly engaged with camera and light source.Failure to do so may result in user or patient injury.Take precautions during installation, use, and removal of light source to the aquabeam scope light source adapter and distal lens as the surfaces may heat up from light source.Ensure aquabeam scope has no sharp edges, rough surfaces, protrusions, and/or damage to the device.Failure to do so may result in user or patient injury.Inspect for particulates at the distal end of the scope where the lens is located.If particulates are found around the lens, thoroughly wipe them off using a sterile gauze wetted with sterile water or saline.Ensure aquabeam scope clamp is properly installed and the sterile field is maintained.The root cause of the reported event could not be determined, as the device was not returned for investigation.Complaint data is monitored and trended on a monthly basis as part of procept's quality management system; shall a trend arise for this failure mode, then further actions will be considered.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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