Olympus technical assistance center (tac) support spoke to the customer to further understand the reported event.The customer was not familiar with the equipment and did not have an endoscope attached.Tac explained that an endoscope must be attached prior to use.The customer obtained a scope and the unit was working as normal and light emitted out of the distal end appropriately.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time, however, if additional information becomes available, this report will be supplemented accordingly.
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This supplemental report is to inform that upon further review, this is not a reportable malfunction.Per the legal manufacturer, there is no potential for this issue to cause or contribute to death or serious injury if the malfunction were to recur olympus will continue to monitor complaints for this device.
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