This report is based solely on the information provided by the customer.Lot number or gtin information was not provided with this complaint.Confirmation of customer's complaint nor the root cause could not be determined.A historical review of the complaint database revealed two other incidents of unintended patient release during the past year.The complaint rate for this part number during 2021 is very low at (b)(4).No design changes have been made to this product during the past three years.Instructions for use were reviewed and found to provide adequate instructions and warnings for safe and effective use of the device.Before each use, check cuffs and straps for cracks, tears, and/or excessive wear or stretch, broken buckles or locks, and/or that hook-and-loop adheres securely as these may allow patient to remove cuff.Discard if device is damaged or if unable to lock.Additionally, the ifu warns do not use this device with someone who has continued highly aggressive or combative behavior, self-destructive behavior, or deemed to be an immediate risk to others or to self.Without the return of the device the reported issue could not be confirmed and without the device lot information the release documentation could not be reviewed.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file (b)(4).
|