Pentax medical became aware of a report for an event which occurred in the usa stating, "no image, scope cuts out; getting message that says check scope connection" involving pentax model epk-i5010-us/ub010561-r.Additional information from the user stated the event occurred during pre-inspection check.No further information was provided at the time of the report.The device was returned to pentax for evaluation.Pentax service inspectional findings included: electrical connector with wiring intermittent connection, scope connector handle loose, ball plunger damaged, limit switch actuator plate(2) bent.The device was repaired which included replacement of the following components: ball plunger, cable to limit sw, scope connector assy.
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