Investigation ¿ evaluation: it was reported by a representative at bemel logistics/advanced, that during inspection at the distribution facility, a perforation was discovered in the primary packaging of an ultrathane mac-loc locking loop multipurpose drainage set (rpn: clm-8.5-rh-npas-nt; lot#: 13675289).No patient contact was made.Reviews of documentation including the complaint history, device history record (dhr), quality control, and instructions for use (ifu) as well as a visual inspection of the returned device were conducted during the investigation.One clm-8.5-rh-npas-nt, ultrathane mac-loc locking loop multipurpose drainage set was returned in an unopened but damaged condition.A visual examination confirmed the mylar film was punctured / torn in three separate locations, thus compromising the sterility of devices / components within the sealed tray.Additionally, a document-based investigation evaluation was performed.A review of the device master record concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the dhr for the reported complaint device lot revealed no recorded non-conformances relevant to the failure mode.A database search did not identify any other events associated with the reported device lot.Based on the available information, cook has concluded that there is no evidence suggesting nonconforming product exists either in house or in field.Cook also reviewed product labeling.The product ifu, [t_multi_rev5] provides the following information to the user related to the reported failure mode: "how supplied -supplied sterilized by ethylene oxide gas in peel-open packages.Intended for one-time use.Sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Store in a dark, dry, cool place.Avoid extended exposure to light.Upon removal from package, inspect the product to ensure no damage has occurred.¿ based on the available information, inspection of the returned device, and the results of the investigation, a definitive root cause was unable to be established.It is unknown if the noted damage occurred during the processing of the lot within the packaging and /or post sterilization services departments.It is possible that unintentional mishandling of the package while in the sterilization baskets contributed to the failure.It is also feasible to suggest that the noted damage occurred during the shipping and handling due to rough transport.Nevertheless, cook medical has an opened capa in an effort to investigate this failure mode.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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