The technical support engineer was informed by the center director at the user facility that two the facility's evis exera iii light sources from different rooms are showing b30 error messages during preparation for use.Originally, the issue was thought to be caused by the facility's endoscopes but the scopes were repaired and the issue was not resolved.After further troubleshooting, the b30 error messages was determined to be cause by the light source as the front scope socket is cracked and scopes are not plugging in correctly.The light source will be sent in for repair.No patient involvement or harm was reported.This report is for 1 of 2 light sources.
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The referenced light source was returned to the service center for evaluation.The reported front socket is cracked, and scopes are not plugging in correctly is confirmed.The front panel mouth is chipped.There is corrosion on the contact pins inside scope socket and the locking mechanism is not protecting the contract pins.Additionally, there is corrosion on bottom chassis, front panel chassis rusted.A non-olympus lamp has a life reading over 500+ hours.The main power switch stuck intermittently.The investigation is ongoing; therefore, the root cause of the reported issue/malfunction cannot be determined at this time.However, if additional information becomes available a follow up medical device report will be supplemented accordingly.
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