An investigation was performed in response to complaints of a false positive result for beta human chorionic gonadotropin (bhcg) and an error 2231 b/f probe 1 overflow sensor failure on the tosoh aia-900 analyzer.The device was being used for diagnosis during the complaint event.At the customer site a tosoh field service engineer (fse) was unable to reproduce the error 2231.The nurses at the site questioned the result and asked the tech to re-run the sample and it was repeated five times with good reproducibility.In conclusion, this investigation confirmed no failure of the tosoh aia-900 analyzer or the reagent.A 13-month complaint and service history review for lot number b217153 from the date of (b)(6) 2020 through aware date (b)(6) 2021 was performed for similar complaints.There were no similar complaints identified during the search period.A 13-month complaint and service history review for serial number (b)(4) from the date of (b)(6) 2020 through aware date (b)(6) 2021 was performed for similar complaints.There were no similar complaints identified during the search period.The aia-900 operator's manual under section 12 - flags and error messages states the following: [2231] bf overflow sensor 1 failure: cause: the overflow sensor 1 s132 is detecting liquid constantly.Action: please contact the tosoh local representatives.Check s132.Specimen collection and handling: serum or heparinized plasma is required for the assay.Edta and citrated plasma should not be used.No special patient preparation is necessary.When using serum, a venous blood sample is collected aseptically without additives.Store at 18 - 25 °c until a clot has formed (usually 15 - 45 minutes), then centrifuge to obtain the serum specimen for assay.To use heparinized plasma, a venous blood sample is collected aseptically with the designated additive.Centrifuge and separate plasma from the packed cells as soon as possible.Samples may be stored at 2 - 8 °c for up to 24 hours prior to analysis.If the analysis cannot be done within 24 hours, the sample should be stored frozen at -20 °c or below for up to 60 days.Repeated freeze-thaw cycles should be avoided.Turbid serum samples or samples containing particulate matter should be centrifuged prior to testing.Prior to assay, slowly bring frozen samples to room temperature (18 - 25 c) and mix gently.The sample required for analysis is 50 l.
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