Details of complaint: the customer reported that the prefense monitor's display was blue and displayed a message that stated, the unit will shut down in order to not damage the unit.When the customer attempted to power it back on, the unit would not power on.Nihon kohden technical support (nk ts) advised the customer that this product line is no longer supported and has reached its end-of-life.No patient harm or injury was reported.Investigation summary: nk ts informed the customer that the product was no longer supported as it is in end of life and could no longer be sent in for repair.On a follow-up, the customer indicated that they had removed the device from service.The device had been in service since 03/01/2016.A review of the history of the serial number identified no similar events.Based on the available information, a definitive root cause could not be identified.Since the device is already in end of life/service, it is possible that the internal hardware (i.E., power supply, hdd) of the device may have failed due to wear and tear and had caused the issue.Additional information: b4 date of this report.G3 date received by manufacturer.G6 type of report.H2 if follow-up, what type? h6 event problem and evaluation codes.H10 additional manufacturer narrative.
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