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Model Number V60 |
Device Problem
Audible Prompt/Feedback Problem (4020)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/20/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Based upon the information provided, it is unknown if the unit was in use on a patient at the time of the reported event, however, no patient harm or injury were reported.
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Event Description
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It was reported to philips by a customer that the unit's check vent primary alarm failed.Based upon the information provided, it is unknown if the unit was in use on a patient at the time of the reported event, however, no patient harm or injury were reported.The device was evaluated remotely by a philips remote service engineer (rse).Upon further inspection and review of the device and diagnostic report, the customer stated that when powered on the unit gives an error message primary speaker failure.The customer found error motor controller speaker failure and error primary speaker failure in the error in log report.The rse verified in service log motor controller speaker failure & pm speaker passed and suspects the mc speaker is bad or possibly mc board and cpu.The rse recommended replacing the mc board, cpu and speaker assembly to the customer.It is unknown if any parts or repair has been conducted in relation to the alleged complaint.Attempts to obtain further information are currently pending.
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Manufacturer Narrative
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The service engineer replaced the cpu pcba and speaker assembly to resolve the reported issue.The unit was functionally tested and successfully passed all testing.The unit was returned to service.No other anomaly was reported.
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Search Alerts/Recalls
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