The spl-t transducer was an asset return with no problems reported.Upon inspection of the returned device, it was found that the suction port was damaged.No additional failures or defects were noted.The device has been previously serviced by olympus.Therefore, a service history review will replace dhr (device history record) review.This device has undergone several inspections as being asset returns since december 2019.The most recent inspection was done on 27may2021 and no problems were found.The device passed all functional tests.Based on the complaint evaluation, damage to the suction port is most likely caused by mishandling the device.The device ifu (instruction for use) states this : product is a precision device; handle it with care.Avoid rough or violent handling, which may cause equipment damage.Olympus will continue to monitor complaints for this device.
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