The customer reported that the transmitter was switching from one tile to another and discharge the patient by itself.It appears that the unit may have powered off due to the batteries being low.The customer will collect the central nurse's station (cns) logs.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.(b)(6).Additional model information: concomitant medical device: the following device was used in conjunction with the transmitter: cns: model #: ni, serial #: ni, device manufacturer data: ni, unique identifier (udi) #: ni, returned to nihon kohden: ni.
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Details of complaint: the customer reported that the transmitter was switching from one tile to another and discharged the patient on its own.No patient harm was reported.Investigation summary: the device logs were sent in for analysis.However, the log analysis could not be performed for the cns because the customer did not provide the necessary information needed.The customer stated they would call in with the requested information but did not do so.As the log analysis of the connected cns could not take place, a root cause could not be determined.A serial number review of the reported device does not reveal additional related complaints.A complaint history review of the customer's account does not reveal trends for similar complaints.The root cause may be related to the hospital's network environment or network configuration of the gz, such as improper ip configuration or a duplicate ip.Additional model information: d10 concomitant medical device: the following device was used in conjunction with the transmitter: cns: model#: ni, serial#: ni, (h4) device manufacturer date: ni, unique identifier (udi) #: ni, returned to nihon kohden: ni.Additional information: b4: date of this report.G3: date received by manufacturer.G6: type of report.H2: if follow-up, what type? h6: event problem and evaluation codes.H10: additional manufacturer narrative.
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