Model Number HP01XF |
Device Problem
Thermal Decomposition of Device (1071)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/11/2021 |
Event Type
malfunction
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Manufacturer Narrative
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On 09/22/2021 - we requested the device be returned to the manufacturer.To date, we have not received the device.
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Event Description
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On (b)(6) 2021 - the consumer claims the product burnt his sheet, blanket and couch.Injuries did not occur.
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Event Description
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On (b)(6) 2021: the consumer claims the product burnt his sheet, blanket and couch.Injuries did not occur.
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Manufacturer Narrative
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09/22/2021: we requested the device be returned to the manufacturer.To date, we have not received the device.2/23/2022: the consumer returned the device and the investigation is complete.Below is the manufacturers narrative: the unit was abused.Crease lines show it was heated in a folded position, not used as instructed - to lay flat over surface to be treated.Cord exit had shorted and burned and should be inspected prior to use.The edge of the pad was opened to expose interior padding.Unit yellowed and had overheated.Unit was used in a folded position and was covered by additional fabrics.Unit should have been discarded due to the controller cord short and strain relief opening.
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Search Alerts/Recalls
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