The root cause cannot be identified.The site investigated this complaint by reviewing the device history records and manufacturing controls.The review of the device history records, batch thermal records, and production controls met the product release criteria.Consumer reports " itching and burning sensation at application site".The cause of the consumer stating she had "itching and burning sensation at application site" is inconclusive since review of records does not provide evidence to support defective product.The product effect may vary with each individual.Care should be taken when using the device, following all safety and use information as provided with the wrap to avoid the risks of blisters or other skin irritations.This is an adverse event for an itching and burning sensation at application site; risk calculation cannot be determined as there is no reasonable suggestion of a device malfunction.
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On 02-sep-2021, a report from the united states was received via telephone from a consumer regarding a (b)(6) female who used thermacare lower back and hip 8hr heat wrap.Medical history included an allergy to penicillin.She was reported to be healthy.No concomitant products were used.On approximately (b)(6) 2021 (also reported as 2 weeks ago), the consumer topically applied a thermacare lower back and hip 8hr heat wrap (lot number: da2950, expiration date: 21-aug-2022) to her back for an unspecified indication.When she removed the wrap from her back, she noticed her skin was itching and she had a burning sensation.She experienced a rash that appears when she is outside in the heat and when she showers.The area does not always bother her unless she is exposed to increased temperatures.She confirmed the affected area was at the application site of the device.She could not remember if the wrap was intact when she removed it.On (b)(6) 2021, she visited her doctor, and she brought the device with her to the appointment.The doctor prescribed a topical steroid and advised them that this might not go away.As of (b)(6) 2021, her symptoms were ongoing, and she did not have any follow-up appointments scheduled.
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