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Catalog Number 66000041 |
Device Problem
Failure to Unfold or Unwrap (1669)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/13/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Internal reference number: (b)(4).
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Event Description
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It was reported that, during a treatment setup, an opsite flexifix 10cmx10m ctn 1 was impossible to unroll because a part of the release paper has been adhered to the transparent carrier of inside part of the roll, due to excessive adhesive on the backside of the release paper.Treatment was completed with a backup device.No delay was reported.Patient was not harmed as consequence of this problem.
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Manufacturer Narrative
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The batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem.A complaint history review found a small number of similar instances of the reported event.There is nothing to indicate that this is outside of acceptable rates of occurrence.The device intended for use in treatment was returned for evaluation and was found to be as described in the complaint.We have been able to confirm a relationship between the event and the device.It was reported that the film stuck to the backing paper and could not be unrolled.Probable root cause is an environmental issue such as temperature.Changes in temperature can alter the adhesive nature of the device.The device must be stored as per the ifu.The users of the reported product are advised to consult the ifu, to delineate future occurrences of the reported issue.This guide provides comprehensive instructions of the operation, use and limitations of the device and the conditions in which the device must be stored.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Search Alerts/Recalls
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