The customer's meter was requested for investigation and replacement product was sent to the customer.The product has not been received at this time.If the product is returned in the future, a follow up report will be submitted.On a regular basis, coaguchek strips of lots currently valid in the market are tested as part of routine retention testing and results have passed the internal inspection.The reporter's meter and test strips were provided for investigation where they were tested using retention controls.Testing results (qc range = 2.1 - 3.3 inr): qc 1: 3.0 inr, qc 2: 2.9 inr, qc 3: 2.9 inr.The obtained qc values were in the allowed range of the used combination strip lot - qc lot.All measurements were without error messages.The maximum difference between measurements was 3%.Per product labeling: "coaguchek uses human recombinant thromboplastin.Therefore, the comparability to other human recombinant thromboplastins is best, whereas higher deviations can occur with other thromboplastins.However, those higher differences between thromboplastins of different (rabbit, bovine based) origin are not a coaguchek specific issue.Similar differences can be observed when a human recombinant thromboplastin-based laboratory method is compared against several other (rabbit, bovine-based) laboratory methods." initial reporter occupation - the occupation is lay user/patient's husband.
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The initial reporter called asking for help in calibrating coaguchek xs meter serial number (b)(4) and then stated a patient allegedly received questionable results and reportedly had a blood clot when using the meter.At 14:19 on (b)(6) 2021, the patient had a meter result of 2.9 inr.At 10:55 on (b)(6) 2021, the patient had a meter result of 3.7 inr.At 11:54 on (b)(6) 2021, the patient had a meter result of 2.6 inr.The patient's therapeutic range was 2.0 - 3.0.On (b)(6) 2021, the patient's husband drove the patient to the emergency room for pain in the right leg.The patient waited for 36 hours to get a room and to be admitted as the hospital was overcrowded.The patient was only treated with pain medication for her leg.The patient had no meter to laboratory comparison measurements prior to hospitalization.On approximately (b)(6) 2021, an ultrasound and a venous study were performed on the patient.The result showed that the patient had good flow.The patient was transferred to another hospital on (b)(6) 2021 as the first hospital did not have the equipment to run further tests.On (b)(6) 2021, a computer-aided tomography (cat) scan was performed on the patient and a clot/occlusion was found behind the knee.The patient had surgery to remove the clot on (b)(6) 2021.On (b)(6) 2021, the patient's therapeutic range was changed to 2.5 - 3.0 inr.The patient's testing frequency is once per week.At 18:45 on (b)(6) 2021, a sample from the patient was tested using the meter, resulting in a value of 4.5 inr.Within minutes of meter testing, a sample from the patient was tested in the laboratory using an unknown method, resulting in a value of 3.3 inr.At 14:01 on (b)(6) 2021, a sample from the patient was tested using the meter, resulting in a value of 4.4 inr.At the same time, a sample from the patient was tested in the laboratory using an unknown method, resulting in a value of 1.7 inr.
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