Product analysis: analysis was able to confirm the customer comment that an error occurred on the epg.It was further noted that the display wire insulation was pinched (wire insulation exposed), battery wire was pinched (wire insulation not compromised), encoder assembly was contaminated, encoder knob was contaminated, output connector assembly was broken, keypad was dented and scratched, hanger assembly was missing, hanger screw and hanger o-ring were missing, also updated battery drawer shorting bar was needed.All found defective parts were replaced and all other identified issues were resolved.The epg then passed all final functional tests if information is provided in the future, a supplemental report will be issued.
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