The manufacturer is making an effort to retrieve the device for investigation.We are reporting this event because based on the current available information the patient was treated to prevent potential serious injury.Update 11/23/2021: the device was returned to philips for investigation.The device performance was within specifications.No anomaly was detected.Based on the information provided by the consumer, it is not clear whether the consumer suffered from mastitis.Mastitis is a secondary complication of known side effects of using a breast pump and of breastfeeding.Pain, bruising, nipple trauma, thrombus, rash are known side effects of natural breast feeding and also known side effects of using breast pumps.We know that a slight change of the position during using of the device may help to avoid pain as well as a larger cushion can help.The device has been designed according to safety standards and is safe to use when used according to the dfu.Philips continues to monitor this type of events as part of the post market surveillance process activities.
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