Product analysis: analysis was able to confirm the customer comment that the connector ports of the epg were damaged.It was noted that the output connector assembly was broken.It was further noted that the display wires were pinched, (wire insulation exposed), hanger assembly was broken, capacitor was damaged on main printed circuit board (pcb), lower case was broken and three case screws were contaminated.All found defective parts were replaced and all other identified issues were resolved.The epg then passed all final functional tests.If information is provided in the future, a supplemental report will be issued.
|