Qn#(b)(4).The sample was returned for evaluation.A visual exam was performed and a crack was noted in the right back mounting bracket.No other defects were observed.Functional testing was performed and the unit was connected to 120vac.The unit passed the initial power connect test; however, the unit did not pass the power-on self-test (p.O.S.T.).The power button was not illuminating and when pressed the unit powered on, but powered off again immediately.The unit was opened, and it was noted that the power harness had heat damage at its connector.The power supply board was replaced with a known good lab inventory board.This time, the unit was able to pass the power-on self-test with no issues.During the temperature display accuracy test the unit displayed the correct temperatures and properly alarmed in the high temperature scenario.The complaint has been confirmed.The investigation revealed a defective power supply board.Since the neptunes are 100% functionally tested during manufacturing assembly, it is unlikely that the failure was present at the time of release.A device history record review was performed with no evidence to suggest a manufacturing related issue.The root cause for the failure is unknown.Teleflex will continue to monitor and trend on complaints of this nature.
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