Product was not returned for evaluation.This report is based on the information provided by the customer.Further information regarding the use of this device is not available for analysis.No anomalies or nonconformances were noted in the device history record of this lot which could have contributed to this event.Historical complaint data was reviewed and found one other similar complaint for this part.This complaint was received over 2 years ago for the complaint of device not sticking; subsequently pulling, causing pain and slight bleeding.The normalize rate of this type of complaint is (b)(4) for these products.The customer's note that, "moisture decreases life expectancy" suggests that the device instructions for use may not have been followed completely.As a precaution, refresher in-service training has been performed with the staff, with the focus around proper skin prep and placement in effort to prevent these issues from occurring again.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use (ifu) were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary at present.All complaints are trended and reviewed by management on a monthly cadence.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented, and acted upon as appropriate.(b)(4).
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