The customer reported severe shock from the device resulting in pain down her left leg, hip and foot.For context, the device comes in two components: 1) the body of the device, and 2) the compression pads which adhere to the skin.The gels on the pads need to be replaced when they lose their 'stickiness'.The customer claims she experienced this issue when she replaced the sticky gels on the pads.The customer reported shock from the device resulting in pain down her left leg, hip and foot.The next day, she experienced pain in her left leg, foot, chest and arm.She sought medical attention and the er doctor advised it was nerve damage.The customer has not experienced any issues with the device prior to this incident.We are awaiting for the device, pads and accessories to be sent back to the manufacturer for further internal investigation.
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