Complaint sample was evaluated.And the reported event was confirmed.Visual evaluation of the returned product/photographs provided, identified foreign debris is present inside the sterile packaging.And the sterile packaging remains sealed.Device history record (dhr) was reviewed.And no discrepancies were found.The condition of the device, when it left zimmer biomet is non-conforming to specification.The root cause of the reported event, is the operator not following the work instructions provided.A corrective action has been initiated to address the issue.If any further information is found, which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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