Details of complaint: the customer reported that the gz transmitter was not seeing patient pacing in real time.However, the pacer marks were showing on the ecg machine.No harm or injury was reported.Investigation summary: as no devices were returned for evaluation relating to this event, the reported issue could not be duplicated nor confirmed.As such, a root cause cannot be determined.Based on the operator's manual for the gz-130pa transmitter, there are several causes of pacing spikes not being detected.Pacing pulses might not be detected if the pacing pulse on the body surface is too small.The monitor might detect the pulse as a qrs.This may also be caused by incorrect positioning of the electrodes on the patient.A serial number review of the reported device does not reveal additional related complaints.A complaint history review of the customer's account does not reveal trends for similar complaints.This customer does not have any additional related complaints for this device.Causes may be related to patient condition and patient prep.The following fields contain no information (ni), as attempts to obtain the information were made, but not provided: attempt # 1: 10/15/2021 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 10/19/2021 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 10/25/2021 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have any of this information.Additional model information: d10 concomitant medical device: the following device was used in conjunction with the gz transmitter: ecg machine: model #: ni serial #: ni device manufacturer data: ni unique identifier (udi) #: ni returned to nihon kohden: na.
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