There has been a previous report received where lack of water flow has caused an overheating insert.Since an overheating insert could necessitate medical/surgical intervention to preclude permanent damage to a body structure or permanent impairment of a body function, this malfunction would be likely to cause/contribute to a serious injury should it recur.As such, this event meets the criteria for reportability per 21 cfr part 803.After inspection of device found that corrosion on hp cable contacts causing intermittent operation, no oscillation due to an open condition in the steri-mate handpiece; causing no water flow leading to hp over heating.Replaced damaged/worn components and recalibrated unit to factory specs.Dhr review is not required because the product was returned for evaluation and the customer issue is a known hazard.
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