The reported event is confirmed as distributor related.No physical sample was returned, however, a photo sample was submitted.The photo sample shows the incorrect ifu for the product attached.Per the non-conformance report received, the incorrect ifu was attached to the product at the local distributor facility."specific operator is not assigned for ifu picking process because there is no process to assign the operator for ifu picking.Therefore, human error occurred for wrong labeling issue." based on this information, the root cause for this event would be human error.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.Labeling review was not required as a review of the label could not have prevented the reported event.H11: section a through f - the information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
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