Model Number MCH-1000(M) |
Device Problems
Device Emits Odor (1425); Pumping Stopped (1503); Sparking (2595); No Flow (2991)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 10/05/2021 |
Event Type
malfunction
|
Manufacturer Narrative
|
Upon inspection of the device, the technician confirmed the customer's report and found that the pump was seized and would not circulate water.The technician first attempted to oil the pump and replace the pump capacitor but the pump was still not functioning.The technician then replaced the pump which resolved the issue and allowed the device to circulate water.The technician then performed an inspection to ensure overall device functionality, for which it passed.Upon review of the service report and the initial customer complaint, it was determined that the pump failure was caused due to a short produced at the plug of the device.The pump is an ac component that directly interfaces with the main ac circuitry of the device and therefore this was the most likely cause of the failure.
|
|
Event Description
|
Customer reports that their device produced a spark from the plug, a burning smell was produced and the pump is reported as no longer circulating.
|
|
Event Description
|
Customer reports that their device produced a spark from the plug, a burning smell was produced and the pump is reported as no longer circulating.
|
|
Manufacturer Narrative
|
The manufacturer is reporting the following complaint after a voluntary review of all complaints (reportable or not) since 2016.This report is being filed now, after being scrutinized under a newly revised risk matrix, recently adopted after inspection.The customer notified cardioquip that a patient was involved during the malfunction although no patient information was communicated.Cardioquip's investigation determined that the cpg pump was nonfunctional.Following replacement, the device passed inspection and is fully operational.
|
|
Search Alerts/Recalls
|